FAQs

Q.How do I know the current status of my order?

A.Please mail us theheavenvilla.com for your order status

 

Q.How I know that I have made the order on your website?

A.After placing the order, you will get order confirmation email with order no. By this way you can trace out that you have made the order on our website.

 

Q.How long will it take for my order to reach me?

A.We take 4-7 business days (for Indian orders) & 10-15 business days (for International orders) for processing of your order. We will inform you immediately just in case we require more time for a particular item.

 

Q.What product range will be offered at Heavenvilla ?

A.Well, we have an exclusive & largest collection of women ethnic wear, right from designer sarees to salwar suits with vibrant color, patterns, and styles and from traditional kurtis to mesmerizing Bridal wear. We are known for our world famous Surat sarees collection.

 

Q.Do the shipping charges vary from country to country?

A.Yes, shipping charges, they vary from country to country. You can determine the exact shipping cost to your country while placing an order.

 

Q.What are your shipping charges for deliveries inside India?

A.100/- shipping charge

 

Q.How is the item delivered?

A.All the items are delivered through our logistics partner EKART, DELHIVERY, FedEx,ECOMEXPRESS,INDIA POST & TIRUPATI

 

Q.Is there any kind of Import Duty / Vat / Custom Tax on receiving products?

A.Yes there may be Import Duty / Vat / Custom Tax and must be paid directly by you. Since these are not in our control and not even included in ordering process, Government may charge you there on receiving goods.

 

Q.Can I pay using my Debit card?

A.Yes, we accept all major debit cards.

 

Q.How do I know that you have received my payments?

A.You would receive an email confirmation that we have received your payments along with your order number.

 

Q.Can I pay using bank transfer? Where do I get details of your bank account?

A.Yes, you can pay through bank transfer. You would receive an email as soon as you choose pay by bank transfer as your option of payment.

 

Q.Are my credit card number / bank account number secure?

A.Credit card details are accepted through SSL protocol. Scripts capable of processing credit card transactions securely power all the transactions. This ensures that the information is encrypted before being transmitted.

 

Q.What is the procedure to return a product, if I don’t like it?

A.Please report the return to us within 24 hours of receiving the product. You may email us or call us and inform us the same.