SHIPPING POLICY | THEHEAVENVILLA
We deliver to all and any postal address around the world. Courier companies do not deliver to P.O.Box address, so we request you to provide a full street address with pin code/zip code.
Please note that residential shipments to the USA & some other countries will be left at the door if someone is not there to receive the package or no one answers the doorbell. Our courier agents USPS, DHL, FEDEX, TNT, UPS, DTDC, SpeedPost, etc will not be able to provide sign confirmation of delivery made in such cases.
To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.
No deliveries are made on Saturdays and Sundays in most countries where 5 days work culture. In many Islamic countries, Fridays are normal off days. Sometimes we can try to organize deliveries on Saturdays also at some extra cost on case to case basis, if possible.
further deliveries are generally made during normal working hours of courier companies and these vary from country to country.
Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.
- Calculating Shipping Cost
Shipping cost is not built in each Product’s price. You get the benefit of reduced shipping cost on each additional item. Fair & transparent shipping rates.
Please also note that the shipping rates are weight-based. The weight of any product can be found on its detail page. To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.
International shipping and handling rates are based on the size of your order: the larger you order, the lower the rate.
Free shipping to any address in India.
Shipping Gifts to India
We take great pride in being able to offer FREE SHIPPING to any address in India to our customers with family and friends back home. To ensure the quickest confirmed delivery on all orders to India, please be sure to include the COMPLETE postal address with the correct PIN CODE. We cannot be responsible for postal delays resulting from incomplete address listings.
- Transit Times
We ship all orders by fastest possible air couriers services like USPS, DHL, FEDEX, DTDC, SpeedPost, etc and they deliver within 48-72 hours across the USA, Europe, and All Major cities of the Middle and the Far East ( Extra Charges Apply).
If you are looking for alternate shipping options, then cheaper and slower shipping options can be suggested. On request, we can also make special quotes for shipping if the merchandise order amount is large. please write to firstname.lastname@example.org for more details.
If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
Please note that all the products will be shipped from India.
- Transit Risk
theheavenvilla.com will not responsible for lost and stolen packages or any full or partial damages to the package after being left at the customer’s address by a postal / courier agency.
Shipment And Tracking Details
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with the expected date of delivery. you may also check the same on our order status page.
Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
- Address Change Requests
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 12 hours of placing the order. You may send your alteration request to email@example.com and the needful will be done.
Multiple address order – Currently this option is not available. However, if you want to send the product to different addresses, you can place Multiple Orders.
- Incorrect or Incomplete Address
Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not theheavenvilla.com. Please make sure your shipping address is correct.
In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
- Packing Method
All products are first polythene packed then put in a corrugated box. All orders are shipped by 1st class air courier services and home delivered within approximately 3-7 working days after dispatch of the shipment.
- Time to Ship
For each product, we have mentioned the time to ship along with the item image. These are indicative & approx values only and items can be shipped earlier or later also on case to case basis depending on the availability of products and other factors.
We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.
- What if any Delays
Time to ship mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
If, for any reason, there is going to be a delay in shipping because a product is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail
However, any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases, we may offer to refund you for the unfulfilled part of the order.
- VAT & Custom Duties
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by your government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
Billing Address and Shipping Address
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
- What Happens If My Order Is Lost In Transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.
If you have any questions about our shipping policies, we’ll do our best to answer them. Please contact us at firstname.lastname@example.org.